1. Accepted payment methods

• Bank card (Visa, Mastercard) through the Virtual POS of BBVA.
• Bank transfer, when expressly agreed in the budget.

2. Transaction security

Card payments are processed entirely through the secure payment gateway of BBVA. This means that:

• The connection is encrypted using the TLS/SSL.
• The card details are entered directly into the secure environment of the banking entity. Popaella never has access to, stores, or processes the full card number, expiration date, or CVV code.
• The strong customer authentication (SCA) required by Directive (EU) 2015/2366 (PSD2) is applied, usually through verification on the mobile phone or the bank app of the cardholder.

3. Buyer protection

• Before any payment, the customer receives a detailed written estimate with the price, applicable taxes (VAT 10%), and included items.
• The price cannot be unilaterally modified by Popaella without an objective reason provided in the General Conditions.
• The customer always receives written confirmation of the reservation and invoice of the service.
• In case of an unrecognized or fraudulent charge, the client may exercise the right of chargeback with their issuing entity, in accordance with Royal Decree Law 19/2018 on payment services.
• Popaella has civil liability insurance in force for its activity.

4. Provision of the service ("shipments")

Popaella does not send products by courier: it provides the service in person at the location indicated by the client.

• Territorial scope: all of Catalonia (Barcelona, Girona, Tarragona, and Lleida). For services outside this area, please consult us.
• Date and time: as agreed in the accepted budget.
• Setup: the team accesses the event location at least 2 and a half hours in advance of the start of the service (more time for large format events).
• Travel expenses: are calculated according to the municipality and access conditions, and are always detailed in the budget before payment. No charges not previously informed will apply.
• Minimum diners: 30, unless otherwise agreed in the budget.
• Final confirmation of diners: at most 7 calendar days before the event.

5. Allergens

Popaella informs about the allergens present in the products in accordance with the Regulation (EU) 1169/2011. Allergies, intolerances, or special diets must be communicated in writing with a minimum of 7 calendar days notice.